Freshdesk
Freshdesk
SourceUse Dataddo's Freshdesk connector to explore any data available via the official API of Freshdesk. Access hundreds of metrics and attributes, from basic to advanced. Build and blend custom datasets directly in Dataddo, then send them anywhere.
DATA FIELDS
Explore Data You Can Extract from Freshdesk
Data Category
- All Attributes (129)
- Agents (20)
- Companies (10)
- Deleted Tickets (31)
- Groups (10)
- Ticket Fields (15)
- Tickets (32)
- Time entries (11)
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Available Attributes (129)
| Attribute |
|---|
available Available |
available_since Available since |
contact_active Contact - active |
contact_created_at Contact - created at |
contact_email sensitive Contact - email |
contact_job_title Contact - job title |
contact_language Contact - language |
contact_last_login_at Contact - last login at |
contact_mobile sensitive Contact - mobile |
contact_name sensitive Contact - name |
contact_phone sensitive Contact - phone |
contact_time_zone Contact - time zone |
contact_updated_at Contact - updated at |
created_at Created at |
agent_id Agent ID |
last_active_at Last active at |
occasional Occasional |
ticket_scope Ticket scope |
type Type |
updated_at Updated at |
id Company ID |
description Description |
name Name |
note Note |
health_score Health score |
account_tier Account tier |
renewal_date Renewal date |
industry Industry |
created_at Created at |
updated_at Updated at |
id ID |
company_id Company ID |
created_at Created at |
due_by Due by |
fr_due_by Frist due by |
fr_escalated Frist escalated |
group_id Group ID |
is_escalated Is escalated |
priority Priority |
requester_id Requester ID |
responder_id Responder ID |
source Source |
spam Spam |
status Status |
subject Subject |
type Type |
product_id Product ID |
support_email Support email |
updated_at Updated at |
agent_responded_at Agent responded at |
closed_at Closed at |
first_responded_at First responded at |
pending_since Pending since |
reopened_at Reopened at |
requester_responded_at Requester responded at |
resolved_at Resolved at |
status_updated_at Status updated at |
deleted Deleted |
to_emails sensitive To emails |
associated_tickets_count Associated tickets count |
association_type Association type |
id Group ID |
auto_ticket_assign Auto ticket assign |
business_hour_id Business hour ID |
created_at Created at |
description Description |
escalate_to Escalate to |
group_type Group type |
name Name |
unassigned_for Unassigned for |
updated_at Updated at |
id Id |
name Name |
label Label |
label_for_customers Label For Customers |
position Position |
type Type |
default Default |
customers_can_edit Customers Can Edit |
required_for_closure Required For Closure |
required_for_agents Required For Agents |
required_for_customers Required For Customers |
displayed_to_customers Displayed To Customers |
created_at Created At |
updated_at Updated At |
archived Archived |
to_emails sensitive To emails |
tags Tags |
associated_tickets_count Associated tickets count |
association_type Association type |
company_id Company ID |
created_at Created at |
due_by Due by |
fr_due_by Frist due by |
fr_escalated Frist escalated |
group_id Group ID |
is_escalated Is escalated |
priority Priority |
ticket_id Ticket ID |
requester_id Requester ID |
responder_id Responder ID |
source Source |
spam Spam |
status Status |
subject Subject |
type Type |
structured_description Structured Description |
product_id Product ID |
support_email Support email |
updated_at Updated at |
agent_responded_at Agent responded at |
closed_at Closed at |
first_responded_at First responded at |
pending_since Pending since |
reopened_at Reopened at |
requester_responded_at Requester responded at |
resolved_at Resolved at |
status_updated_at Status updated at |
time_entry_id Time entry ID |
agent_id Agent ID |
billable Billable |
executed_at Executed at |
note Note |
start_time Start time |
ticket_id Ticket ID |
time_spent Time spent |
timer_running Timer running |
created_at Created at |
updated_at Updated at |
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