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Totally Predictable.

A source is a collection of data from a given service or system. In some cases, you might need to create multiple sources to collect all the data you want from a single service. Facebook, for example, has multiple APIs for paid and organic data, so if you wanted insights from both paid ads and organic posts, you would need to create multiple sources within the Dataddo platform. Whether or not these sources can be connected to a destination using the same flow depends on the specificity of the data in each source.

A destination is anywhere you are sending your data. It could be a dashboarding app, Google Sheet, data warehouse or lake, CRM, marketing platform, help desk service, or any other operational tool. Each flow can be connected to only one destination.

A data flow is the connection between a data source or sources and a destination. For example, if you send data from Facebook Ads (source) to Looker Studio (destination), this will count as one flow.

At any time, you can upgrade, downgrade, or cancel your plan from within the Dataddo app in just a few clicks.

1. Upgrades - Plan upgrades take effect immediately, giving you instant access to any additional flows and features. The new price of your upgraded plan will take effect at the start of your next billing cycle. So, let's say your billing period begins on the 1st of every month. On January 15th you decide to upgrade your plan. This will give you instant access to any new flows and features, but your bill for January will not increase. Your bill for February, however, will reflect the new pricing.

2. Downgrades - Plan upgrades take effect immediately, and any features not included in your downgraded plan will be lost. The new price of your downgraded plan will take effect at the start of your next billing cycle. So, let's say your billing period begins on the 1st of every month. On January 15th you decide to downgrade your plan. You will immediately lose access to any new flows and features, but your bill for January will not decrease. Your bill for February, however, will reflect the new pricing.

3. Cancellations - If you cancel a plan in the middle of a billing cycle, you will be able to use the cancelled plan until the end of that billing cycle. So, let's say your billing period begins on the 1st of every month. On January 15th you decide to cancel your plan. You will be able to use Dataddo according to your cancelled plan until the end of January, and your bill for January will be the same as it was before the cancellation. Starting February 1st, you will no longer be billed.

Need an extra flow, but already reached the flow limit of your Dataddo plan?

Now, you can add single flows to a maxed-out account without having to upgrade to an entirely new plan. This is perfect if you need one or two extras.

Just contact your Account Manager to set it up or reach out to customers@dataddo.com!

If you exceed the row limit defined by your subscription plan, Dataddo typically handles the situation in a few key ways to ensure your data remains manageable:

• Extraction Pause: once the limit is reached, any new data extractions will be paused until the start of your next billing cycle or until you upgrade your plan.

• Notifications: you will receive an automated email alert (and see a notification in the dashboard) when you approach or hit your limit, so you aren't caught off guard.

• Data Integrity: your existing data and configurations remain safe; the system simply stops adding new rows to your destination until the limit is addressed.

Tip: to avoid interruptions, you can monitor your usage in the Billing or Usage section of your dashboard.

Dataddo offers flexibility depending on your business needs. Here is how our commitment structure typically functions:

• Monthly Commitment: if you prefer flexibility, you can opt for a month-to-month plan. You can cancel or change your plan at any time, and the commitment ends at the conclusion of your current billing month.

• Annual Commitment: for a lower effective rate, you can commit to an annual plan. This locks in your pricing for a full year and is usually billed upfront.

• Automatic Renewal: to ensure uninterrupted data flows, all plans are set to renew automatically unless you choose to cancel before the next billing date.

Note: any changes made to your plan during a billing cycle (such as adding sources or increasing row limits) will be reflected in your next invoice or handled via pro-rated charges.

If you can’t find the specific service or application you need in our connector list, don't worry—you still have several options to get your data moving:

• Request a Connector: you can submit a request directly to our team. We are constantly expanding our library and often prioritize new connectors based on user demand.

• Universal Connectors: for savvy users, Dataddo provides "Universal Connectors" (such as REST API, JSON, or XML) that allow you to connect to almost any cloud service with an open API.

• File Uploads: you can always bring in data via FTP/SFTP, Google Drive, or direct CSV/Excel uploads as a reliable workaround.

Pro Tip: if you're unsure how to configure a custom API connection, our support team can jump in to help you set up the initial configuration.

At Dataddo, we aim for transparency in our pricing. Here is how we handle implementation:

• Self-Service: for most standard plans, there are no implementation fees. Our platform is designed to be intuitive so you can set up your pipelines independently.

• Onboarding Support: we offer extensive documentation and technical support at no extra cost to help you get started.

• Enterprise Customization: for complex, large-scale deployments or custom-built solutions, an implementation fee may apply. This is always discussed and agreed upon upfront during the specialized onboarding process.

Note: if you require a fully managed setup or custom data architecture, please contact our sales team for a tailored quote.