Zendesk
Use Dataddo's Zendesk connector to explore any data available via the official API of Zendesk. Access hundreds of metrics and attributes, from basic to advanced. Build and blend custom datasets directly in Dataddo, then send them anywhere.
Datenkategorie
Accounts (8)
Get account information.
Agents (31)
Get agent information.
Article comments (12)
Article comments data
Articles (20)
Articles data
Audit logs (10)
Audit logs data
Brands (14)
Brands data
Calls (46)
Calls data
Categories (10)
Categories data
Custom roles (35)
Custom roles data
Deleted tickets (7)
Deleted tickets data
Deleted users (12)
Deleted users data
Group memberships (7)
Group memberships data
Groups (8)
Groups data
Macros (14)
Lists all shared and personal macros available to the current user.
Organization fields (12)
Organization fields data
Organization memberships (7)
Organization memberships data
Organization subscriptions (4)
Organization subscriptions data
Organizations (13)
Organizations data
Post comments (10)
Post comments data
Posts (16)
Posts data
Requests (21)
Requests data
SLA Policies (16)
SLA policies data
Satisfaction ratings (12)
Satisfaction ratings data
Schedules (7)
Schedules data
Sections (15)
Sections data
Sessions (4)
Sessions data
Tags (2)
Tags data
Targets (10)
Targets data
Ticket audits - comments (13)
Ticket audits comments data
Ticket audits - status (8)
Ticket audits status
Ticket comments (13)
Ticket comments data
Ticket counts (2)
Total number of tickets of different types
Ticket fields (23)
Ticket fields data
Ticket forms (13)
Ticket forms data
Ticket metric events (6)
Ticket metrics events data
Ticket metrics (27)
Ticket metrics data
Ticket problems (29)
Ticket problems data
Tickets (30)
Tickets data
Tickets incremental (34)
Tickets data
Topics (12)
Topics data
User Segments (11)
List user segments
User fields (12)
User fields data
Users (26)
Users data
Users incremental (24)
Users data
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Verfügbare Attribute (666)
| Attribut |
|---|
multiproduct Multiproduct |
name Name |
owner_id Owner ID |
sandbox Sandbox |
subdomain Subdomain |
time_format Time Format |
time_zone Time Zone |
url Url |
id ID |
name empfindlich Name |
email empfindlich |
created_at Created At |
updated_at Updated At |
time_zone Time Zone |
iana_time_zone IANA Time Zone |
phone empfindlich Phone |
shared_phone_number empfindlich Shared Phone Number |
locale_id Locale ID |
organization_id Organization ID |
role Role |
verified Verified |
external_id External ID |
alias Alias |
active Active |
shared Shared |
shared_agent Shared agent |
last_login_at Last login at |
two_factor_auth_enabled Two-Factor Auth Enabled |
signature Signature |
details Details |
notes Notes |
role_type Role Type |
custom_role_id Custom Role ID |
moderator Moderator |
ticket_restriction Ticket Restriction |
only_private_comments Only private comments |
restricted_agent Restricted Agent |
suspended Suspended |
default_group_id Default Group ID |
id ID |
author_id Author ID |
body Body |
created_at Created at |
html_url Html URL |
locale Locale |
source_id Source ID |
source_type Source type |
updated_at Updated at |
vote_count Vote count |
vote_sum Vote sum |
article_id Article ID |
id ID |
author_id Author ID |
body Body |
comments_disabled Comments disabled |
created_at Created at |
draft Draft |
edited_at Edited at |
html_url Html URL |
locale Locale |
name Name |
permission_group_id Permission group ID |
position Position |
promoted Promoted |
section_id Section ID |
source_locale Source locale |
title Title |
updated_at Updated at |
user_segment_id User segment ID |
vote_count Vote count |
vote_sum Vote sum |
id ID |
action Action |
action_label Action label |
actor_id Actor ID |
change_description Change description |
created_at Created at |
ip_address empfindlich IP address |
source_id Source ID |
source_label Source label |
source_type Source type |
ticket_form_ids Ticket form IDs |
active Active |
brand_url Brand URL |
created_at Created at |
default Default |
has_help_center Has help center |
help_center_state Help center state |
host_mapping Host mapping |
is_deleted Is deleted |
name Name |
signature_template Signature template |
subdomain Subdomain |
updated_at Updated at |
id ID |
id ID |
created_at Created At |
updated_at Updated At |
agent_id Agent ID |
call_charge Call Charge |
consultation_time Consultation Time |
completion_status Completion Status |
customer_id Customer ID |
customer_requested_voicemail Customer Requested Voicemail |
direction Direction |
duration Duration |
exceeded_queue_wait_time Exceeded Queue Wait Time |
hold_time Hold Time |
minutes_billed Minutes Billed |
outside_business_hours Outside Business Hours |
phone_number_id Phone Number ID |
phone_number empfindlich Phone Number |
ticket_id Ticket ID |
time_to_answer Time to Answer |
voicemail Voicemail |
wait_time Wait Time |
wrap_up_time Wrap Up Time |
ivr_time_spent IVR Time Spent |
ivr_hops IVR Hops |
ivr_destination_group_name IVR Destination Group Name |
talk_time Talk Time |
ivr_routed_to IVR Routed To |
callback Callback |
callback_source Callback Source |
default_group Default Group |
ivr_action IVR Action |
line Line |
line_id Line ID |
line_type Line Type |
overflowed Overflowed |
overflowed_to Overflowed To |
recording_control_interactions Recording Control Interactions |
recording_time Recording Time |
not_recording_time Not Recording Time |
call_recording_consent Call Recording Consent |
call_recording_consent_action Call Recording Consent Action |
call_recording_consent_keypress Call Recording Consent Keypress |
call_group_id Call Group ID |
call_channel Call Channel |
post_call_transcription_created Post Call Transcription Created |
post_call_summary_created Post Call Summary Created |
id ID |
created_at Created at |
description Description |
html_url Html URL |
locale Locale |
name Name |
outdated Outdated |
position Position |
source_locale Source locale |
updated_at Updated at |
created_at Created at |
description Description |
id ID |
updated_at Updated at |
name Name |
role_type Role type |
configuration_chat_access Configuration - chat access |
configuration_end_user_list_access Configuration - end user list access |
configuration_end_user_profile_access Configuration - end user profile access |
configuration_explore_access Configuration - explore access |
configuration_forum_access Configuration - forum access |
configuration_forum_access_restricted_content Configuration - forum access restricted content |
configuration_group_access Configuration - group access |
configuration_light_agent Configuration - light agent |
configuration_macro_access Configuration - macro access |
configuration_manage_business_rules Configuration - manage business rules |
configuration_manage_dynamic_content Configuration - manage dynamic content |
configuration_manage_extensions_and_channels Configuration - manage extensions and channels |
configuration_manage_facebook Configuration - manage facebook |
configuration_moderate_forums Configuration - moderate forums |
configuration_organization_editing Configuration - organization editing |
configuration_organization_notes_editing Configuration - organization notes editing |
configuration_report_access Configuration - report access |
configuration_side_conversation_create Configuration - side conversation create |
configuration_ticket_deletion Configuration - ticket deletion |
configuration_ticket_editing Configuration - ticket editing |
configuration_ticket_merge Configuration - ticket merge |
configuration_ticket_tag_editing Configuration - ticket tag editing |
configuration_twitter_search_access Configuration - twitter search access |
configuration_view_deleted_tickets Configuration - view deleted tickets |
configuration_voice_access Configuration - voice access |
configuration_ticket_access Configuration - ticket access |
configuration_ticket_comment_access Configuration - ticket comment access |
configuration_user_view_access Configuration - user view access |
configuration_view_access Configuration - view access |
deleted_at Deleted at |
description Description |
id ID |
previous_state Previous state |
subject Subject |
actor_id Actor ID |
actor_name Actor name |
active Active |
created_at Created At |
email empfindlich |
id ID |
locale Locale |
name empfindlich Name |
organization_id Organization ID |
phone empfindlich Phone |
role Role |
shared_phone_number empfindlich Shared Phone Number |
time_zone Time Zone |
updated_at Updated at |
created_at Created at |
default Default |
group_id Group ID |
id Group membership ID |
updated_at Updated at |
url URL |
user_id User ID |
id Group ID |
created_at Created at |
default Default |
deleted Deleted |
description Description |
name Name |
updated_at Updated at |
url URL |
count Count |
actions_field Actions Field |
actions_value Actions Value |
active Active |
created_at Created At |
description Description |
id Id |
position Position |
restriction_id Restriction_id |
restriction_ids Restriction_ids |
restriction_type Restriction_type |
title Title |
updated_at Updated At |
url url |
id ID |
active Active |
created_at Created at |
description Description |
key Key |
position Position |
regexp_for_validation Regexp for validation |
system System |
tag Tag |
title Title |
type Type |
updated_at Updated at |
id ID |
created_at Created at |
default Default |
organization_id Organization ID |
updated_at Updated at |
user_id User ID |
url URL |
id ID |
created_at Created at |
organization_id Organization ID |
user_id User ID |
id ID |
tags Tags |
created_at Created At |
details Details |
external_id External ID |
group_id Group ID |
name Name |
notes Notes |
shared_comments Shared comments |
shared_tickets Shared tickets |
updated_at Updated at |
url URL |
domain_names Domain Names |
id ID |
author_id Author ID |
body Body |
created_at Created at |
html_url Html URL |
official Official |
post_id Post ID |
updated_at Updated at |
vote_count Vote count |
vote_sum Vote sum |
id ID |
author_id Author ID |
closed Closed |
created_at Created at |
comment_count Comment count |
details Details |
featured Featured |
follower_count Follower count |
html_url Html URL |
pinned Pinned |
status Status |
title Title |
topic_id Topic ID |
vote_count Vote count |
vote_sum Vote sum |
updated_at Updated at |
assignee_id Assignee ID |
can_be_solved_by_me Can be solved by me |
created_at Created at |
description Description |
due_at Due at |
followup_source_id Followup source ID |
group_id Group ID |
id ID |
is_public Is public |
organization_id Organization ID |
priority Priority |
recipient empfindlich Recipient |
requester_id Requester ID |
solved Solved |
status Status |
subject Subject |
ticket_form_id Ticket form ID |
type Type |
updated_at Updated at |
url URL |
channel Channel |
created_at Created at |
description Description |
filter_all_field Filter (all) - field |
filter_all_operator Filter (all) - operator |
filter_all_value Filter (all) - value |
filter_any_field Filter (any) - field |
filter_any_operator Filter (any) - operator |
filter_any_value Filter (any) - value |
id ID |
policy_metric_business_hours Policy metric - business hours |
policy_metric Policy metric |
policy_metric_priority Policy metric - priority |
policy_metric_target Policy metric - target |
position Position |
title Title |
updated_at Updated at |
assignee_id Assignee ID |
comment Comment |
created_at Created at |
group_id Group ID |
id ID |
reason Reason |
reason_id Reason ID |
requester_id Requester ID |
score Score |
ticket_id Ticket ID |
updated_at Updated at |
url URL |
created_at Created at |
name Name |
time_zone Time zone |
updated_at Updated at |
interval_end_time Interval - end time |
interval_start_time Interval - start time |
id ID |
id ID |
category_id Category ID |
description Description |
html_url Html Url |
locale Locale |
name Name |
outdated Outdated |
parent_section_id Parent Section ID |
position Position |
sorting Sorting |
source_locale Source Locale |
theme_template Theme template |
url Url |
created_at Created at |
updated_at Updated at |
id ID |
authenticated_at Authenticated at |
last_seen_at Last seen at |
user_id User ID |
count Count |
name Name |
active Active |
content_type Content type |
created_at Created at |
method Method |
password empfindlich Password |
target_url Target URL |
title Title |
type Type |
username Username |
id ID |
author_id Author ID |
created_at Created at |
ticket_id Ticket ID |
id ID |
channel Channel |
source_from_address empfindlich Source from address |
source_from_name empfindlich Source from name |
source_to_address empfindlich Source to address |
source_to_name empfindlich Source to name |
event_id Event ID |
event_public Event public |
event_type Event type |
event_body Event body |
id Id |
event_id Event Id |
ticket_id Ticket Id |
created_at Created At |
type Type |
field_name Field Name |
previous_value Previous Value |
value Value |
ticket_id Ticket ID |
id ID |
created_at Created at |
audit_id Audit ID |
author_id Author ID |
body Body |
public Public |
type Type |
channel Channel |
source_from_address empfindlich Source from address |
source_from_name empfindlich Source from name |
source_to_address empfindlich Source to address |
source_to_name empfindlich Source to name |
count Count |
status Status |
id ID |
active Active |
created_at Created at |
agent_description Agent description |
collapsed_for_agents Collapsed for agents |
description Description |
editable_in_portal Editable in portal |
position Position |
regexp_for_validation Regexp for validation |
removable Removable |
required Required |
required_in_portal Required in portal |
tag Tag |
title Title |
title_in_portal Title in portal |
type Type |
visible_in_portal Visible in portal |
updated_at Updated at |
custom_field_option_default Custom field option - default |
custom_field_option_id Custom field option - ID |
custom_field_option_name Custom field option - name |
custom_field_option_raw_name Custom field option - raw name |
custom_field_option_value Custom field option - value |
ticket_field_ids Ticket field IDs |
active Active |
created_at Created at |
default Default |
display_name Display name |
end_user_visible End user visible |
in_all_brands In all brands |
name Name |
position Position |
raw_display_name Raw display name |
raw_name Raw name |
updated_at Updated at |
id ID |
id ID |
instance_id Instance ID |
metric Metric |
ticket_id Ticket ID |
time Time |
type Type |
id ID |
created_at Created at |
agent_wait_time_in_minutes_business Agent wait time in minutes - business |
agent_wait_time_in_minutes_calendar Agent wait time in minutes - calendar |
assigned_at Assigned at |
assignee_stations Assignee stations |
assignee_updated_at Assignee updated at |
first_resolution_time_in_minutes_business First resolution time in minutes - business |
first_resolution_time_in_minutes_calendar First resolution time in minutes - calendar |
full_resolution_time_in_minutes_business Full resolution time in minutes - business |
full_resolution_time_in_minutes_calendar Full resolution time in minutes - calendar |
group_stations Group stations |
initially_assigned_at Initially assigned at |
latest_comment_added_at Latest comment added at |
on_hold_time_in_minutes_business On hold time in minutes - business |
on_hold_time_in_minutes_calendar On hold time in minutes - calendar |
reopens Reopens |
replies Replies |
reply_time_in_minutes_business Reply time in minutes - business |
reply_time_in_minutes_calendar Reply time in minutes - calendar |
requester_updated_at Requester updated at |
requester_wait_time_in_minutes_business Requester wait time in minutes - business |
requester_wait_time_in_minutes_calendar Requester wait time in minutes - calendar |
solved_at Solved at |
status_updated_at Status updated at |
ticket_id Ticket ID |
updated_at Updated at |
id ID |
created_at Created at |
assignee_id Assignee ID |
brand_id Brand ID |
description Description |
due_at Due at |
external_id External ID |
forum_topic_id Forum topic ID |
group_id Group ID |
organization_id Organization ID |
priority Priority |
problem_id Problem ID |
raw_subject Raw subject |
recipient empfindlich Recipient |
requester_id Requester ID |
satisfaction_probability Satisfaction probability |
satisfaction_rating_score Satisfaction rating score |
status Status |
subject Subject |
submitter_id Submitter ID |
ticket_form_id Ticket form ID |
type Type |
updated_at Updated at |
url URL |
channel Via channel |
allow_attachments Allow attachments |
allow_channelback Allow channelback |
has_incidents Has incidents |
is_public Is public |
tags Tags |
id ID |
created_at Created at |
assignee_id Assignee ID |
brand_id Brand ID |
description Description |
due_at Due at |
external_id External ID |
forum_topic_id Forum topic ID |
group_id Group ID |
organization_id Organization ID |
priority Priority |
problem_id Problem ID |
raw_subject Raw subject |
recipient empfindlich Recipient |
requester_id Requester ID |
satisfaction_probability Satisfaction probability |
satisfaction_rating_score Satisfaction rating score |
status Status |
subject Subject |
submitter_id Submitter ID |
ticket_form_id Ticket form ID |
type Type |
updated_at Updated at |
url URL |
channel Via channel |
allow_attachments Allow attachments |
allow_channelback Allow channelback |
has_incidents Has incidents |
is_public Is public |
tags Tags |
id ID |
created_at Created at |
assignee_id Assignee ID |
brand_id Brand ID |
description Description |
due_at Due at |
external_id External ID |
forum_topic_id Forum topic ID |
group_id Group ID |
organization_id Organization ID |
priority Priority |
problem_id Problem ID |
raw_subject Raw subject |
recipient empfindlich Recipient |
requester_id Requester ID |
satisfaction_probability Satisfaction probability |
satisfaction_rating_score Satisfaction rating score |
status Status |
subject Subject |
submitter_id Submitter ID |
ticket_form_id Ticket form ID |
type Type |
updated_at Updated at |
url URL |
channel Via channel |
allow_attachments Allow attachments |
allow_channelback Allow channelback |
has_incidents Has incidents |
is_public Is public |
slas_policy_metrics_breach_at Slas Policy Metrics Breach At |
slas_policy_metrics_days Slas Policy Metrics Days |
slas_policy_metrics_metric Slas Policy Metrics Metric |
slas_policy_metrics_stage Slas Policy Metrics Stage |
id ID |
community_id community ID |
description Description |
html_url Html Url |
follower_count Follower Count |
manageable_by Manageable By |
name Name |
position Position |
user_segment_id User Segment ID |
url Url |
created_at Created at |
updated_at Updated at |
tags Tags |
group_ids Group IDs |
or_tags Or Tags |
organization_ids Organization IDS |
added_user_ids Added User IDs |
id ID |
built_in Built In |
name Name |
user_type Use Type |
created_at Created at |
updated_at Updated at |
id ID |
active Active |
created_at Created at |
description Description |
key Key |
position Position |
regexp_for_validation Regexp for validation |
system System |
title Title |
type Type |
tag Tag |
updated_at Updated at |
id ID |
tags Tags |
created_at Created At |
custom_role_id Custom Role ID |
default_group_id Default Group ID |
details Details |
email empfindlich |
locale Locale |
locale_id Locale ID |
name empfindlich Name |
organization_id Organization ID |
phone empfindlich Phone |
role Role |
ticket_restriction Ticket Restriction |
time_zone Time Zone |
verified Verified |
active Active |
alias Alias |
chat_only Chat only |
last_login_at Last login at |
notes Notes |
only_private_comments Only private comments |
shared Shared |
shared_agent Shared agent |
updated_at Updated at |
external_id External ID |
id ID |
tags Tags |
created_at Created At |
custom_role_id Custom Role ID |
default_group_id Default Group ID |
details Details |
email empfindlich |
locale Locale |
name empfindlich Name |
organization_id Organization ID |
phone empfindlich Phone |
role Role |
ticket_restriction Ticket Restriction |
time_zone Time Zone |
verified Verified |
active Active |
alias Alias |
chat_only Chat only |
last_login_at Last login at |
notes Notes |
only_private_comments Only private comments |
shared Shared |
shared_agent Shared agent |
updated_at Updated at |
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Die meisten Teams verwenden mehrere Tools und „Spaghetti-Code“ für die Ingestion, abhängig von Quellentypen und Lademustern. Dataddo bündelt dies unter einer einzigen Steuerungsebene und einer vorhersehbaren Preisstruktur. Über 400 Konnektoren inklusive.
Betreiben Sie Dataddo sowohl in Cloud- als auch in hybriden On-Prem-Konfigurationen. Die Steuerungsebene verbleibt in der Cloud; Ihre Daten verlassen niemals Ihren Perimeter. Unterstützt segmentierte und private Netzwerke sowie Legacy-Systeme einschließlich DB2, Informix und Sybase.
Dataddo ist API-first entwickelt. Nutzen Sie die Benutzeroberfläche, wann immer Sie möchten; umgehen Sie sie vollständig, wenn Sie es nicht benötigen, und orchestrieren Sie Ihre Pipelines programmatisch.
Dataddo übernimmt die operative Verantwortung für Ihre Ingestion-Schicht. Wir verwalten die Konnektor-Wartung, behandeln API-Änderungen von Quellsystemen, überwachen Pipelines proaktiv und führen Backfills und Wiederherstellungen durch. Ihr Engineering-Team muss sich darum nicht kümmern.
Dataddo bietet Ihnen vollständige Observability über Ihre Ingestion-Schicht: Pipeline-Protokolle, Ausführungshistorien, Datenherkunft und Prüfpfade. Wissen Sie, was übertragen wurde, wann es übertragen wurde, was sich geändert hat und warum. Entwickelt für Umgebungen, in denen Nachvollziehbarkeit und Verantwortlichkeit keine Optionen sind.
Enterprise-KI setzt eine verwaltete, sichere Datenschicht voraus. Dataddo konsolidiert SaaS-, Datenbank- und Dateidaten in einer einheitlichen verwalteten Pipeline und liefert an Vektordatenbanken, Feature Stores und Data Lakes – mit nativem Hashing sensibler Daten.
5-9
Arbeitsstunden
pro Woche eingespart
zur Datenerhebung
80%
weniger
Pipeline
Wartung
1
FTE eingespart
Vollzeitäquivalent
eingespart
Amalia Bornstein
Global Social Content and Marketing Data Analyst
Uber Eats
“Das Datenteam von Uber Eats schätzt die benutzerfreundliche Oberfläche von Dataddo, die für die Bedienung durch technisch nicht versierte Teammitglieder konzipiert ist, um den Bedarf an übermäßiger Schulung zur Unterstützung einer effizienten Projektabwicklung zu minimieren.”
Andrew Hart
Chief Operations Officer
Sat 7
“Die Zusammenarbeit mit Dataddo hat unsere Berichterstattung erheblich vereinfacht und uns Zugang zu Trenddaten und Erkenntnissen verschafft, die wir zuvor nicht generieren konnten.”
Vahan Petrosayan
Director of IT & Infrastructure
Search Engine Journal
“Mit Dataddo werden alle meine Fragen schneller beantwortet …[und es macht] jetzt Spaß, mit Daten zu spielen.”
Michael Guntenaar
CTO
ID&T Group
“Dataddo öffnet Tore und nimmt die Hürden bei der Arbeit mit Daten.”
Laurent Partouche
CPO
FoodChéri & Seazon
“Wir haben uns für Dataddo aufgrund seiner Benutzerfreundlichkeit, automatischen Transformationen, klaren Preispolitik und der Qualität der menschlichen Beziehung entschieden, die sich seit unserem ersten Austausch etabliert hat.”
Natheer Maloon
Technology Solutions Manager
Boldr
“Die Unterstützung von Dataddo erwies sich während der gesamten Implementierungsphase als äußerst wertvoll. 9,5 von 10.”
Zdeněk Hejnak
Data Development Team Leader
Livesport
“Wir sparen etwa 70 % der Zeit, die sonst für die Aufnahme aller unserer Daten benötigt würde, oder 3–4 Vollzeitäquivalente, und verbringen viel mehr Zeit mit der Datenanalyse und -aktivierung. Wir haben nur einen Vollzeit-Dateningenieur, der mehr tut, als nur Daten zu sammeln, während unser BI-Team aus 11 Mitgliedern besteht.”
Greg Senior
Business Operations Manager
Farm Focus
“Vielen Dank für all die Hilfe und Unterstützung, die wir erhalten. Ein erfrischender Service von einem Technologieunternehmen! Danke schön!”
