Zendesk
Zendesk
SourceUse Dataddo's Zendesk connector to explore any data available via the official API of Zendesk. Access hundreds of metrics and attributes, from basic to advanced. Build and blend custom datasets directly in Dataddo, then send them anywhere.
DATA FIELDS
Explore Data You Can Extract from Zendesk
Data Category
- All Attributes (666)
- Accounts (8)
- Agents (31)
- Article comments (12)
- Articles (20)
- Audit logs (10)
- Brands (14)
- Calls (46)
- Categories (10)
- Custom roles (35)
- Deleted tickets (7)
- Deleted users (12)
- Group memberships (7)
- Groups (8)
- Macros (14)
- Organization fields (12)
- Organization memberships (7)
- Organization subscriptions (4)
- Organizations (13)
- Post comments (10)
- Posts (16)
- Requests (21)
- SLA Policies (16)
- Satisfaction ratings (12)
- Schedules (7)
- Sections (15)
- Sessions (4)
- Tags (2)
- Targets (10)
- Ticket audits - comments (13)
- Ticket audits - status (8)
- Ticket comments (13)
- Ticket counts (2)
- Ticket fields (23)
- Ticket forms (13)
- Ticket metric events (6)
- Ticket metrics (27)
- Ticket problems (29)
- Tickets (30)
- Tickets incremental (34)
- Topics (12)
- User Segments (11)
- User fields (12)
- Users (26)
- Users incremental (24)
Need fields you don't see?
Let us know and we'll add them to the connector. Just send a request here..
Available Attributes (666)
| Attribute |
|---|
multiproduct Multiproduct |
name Name |
owner_id Owner ID |
sandbox Sandbox |
subdomain Subdomain |
time_format Time Format |
time_zone Time Zone |
url Url |
id ID |
name sensitive Name |
email sensitive |
created_at Created At |
updated_at Updated At |
time_zone Time Zone |
iana_time_zone IANA Time Zone |
phone sensitive Phone |
shared_phone_number sensitive Shared Phone Number |
locale_id Locale ID |
organization_id Organization ID |
role Role |
verified Verified |
external_id External ID |
alias Alias |
active Active |
shared Shared |
shared_agent Shared agent |
last_login_at Last login at |
two_factor_auth_enabled Two-Factor Auth Enabled |
signature Signature |
details Details |
notes Notes |
role_type Role Type |
custom_role_id Custom Role ID |
moderator Moderator |
ticket_restriction Ticket Restriction |
only_private_comments Only private comments |
restricted_agent Restricted Agent |
suspended Suspended |
default_group_id Default Group ID |
id ID |
author_id Author ID |
body Body |
created_at Created at |
html_url Html URL |
locale Locale |
source_id Source ID |
source_type Source type |
updated_at Updated at |
vote_count Vote count |
vote_sum Vote sum |
article_id Article ID |
id ID |
author_id Author ID |
body Body |
comments_disabled Comments disabled |
created_at Created at |
draft Draft |
edited_at Edited at |
html_url Html URL |
locale Locale |
name Name |
permission_group_id Permission group ID |
position Position |
promoted Promoted |
section_id Section ID |
source_locale Source locale |
title Title |
updated_at Updated at |
user_segment_id User segment ID |
vote_count Vote count |
vote_sum Vote sum |
id ID |
action Action |
action_label Action label |
actor_id Actor ID |
change_description Change description |
created_at Created at |
ip_address sensitive IP address |
source_id Source ID |
source_label Source label |
source_type Source type |
ticket_form_ids Ticket form IDs |
active Active |
brand_url Brand URL |
created_at Created at |
default Default |
has_help_center Has help center |
help_center_state Help center state |
host_mapping Host mapping |
is_deleted Is deleted |
name Name |
signature_template Signature template |
subdomain Subdomain |
updated_at Updated at |
id ID |
id ID |
created_at Created At |
updated_at Updated At |
agent_id Agent ID |
call_charge Call Charge |
consultation_time Consultation Time |
completion_status Completion Status |
customer_id Customer ID |
customer_requested_voicemail Customer Requested Voicemail |
direction Direction |
duration Duration |
exceeded_queue_wait_time Exceeded Queue Wait Time |
hold_time Hold Time |
minutes_billed Minutes Billed |
outside_business_hours Outside Business Hours |
phone_number_id Phone Number ID |
phone_number sensitive Phone Number |
ticket_id Ticket ID |
time_to_answer Time to Answer |
voicemail Voicemail |
wait_time Wait Time |
wrap_up_time Wrap Up Time |
ivr_time_spent IVR Time Spent |
ivr_hops IVR Hops |
ivr_destination_group_name IVR Destination Group Name |
talk_time Talk Time |
ivr_routed_to IVR Routed To |
callback Callback |
callback_source Callback Source |
default_group Default Group |
ivr_action IVR Action |
line Line |
line_id Line ID |
line_type Line Type |
overflowed Overflowed |
overflowed_to Overflowed To |
recording_control_interactions Recording Control Interactions |
recording_time Recording Time |
not_recording_time Not Recording Time |
call_recording_consent Call Recording Consent |
call_recording_consent_action Call Recording Consent Action |
call_recording_consent_keypress Call Recording Consent Keypress |
call_group_id Call Group ID |
call_channel Call Channel |
post_call_transcription_created Post Call Transcription Created |
post_call_summary_created Post Call Summary Created |
id ID |
created_at Created at |
description Description |
html_url Html URL |
locale Locale |
name Name |
outdated Outdated |
position Position |
source_locale Source locale |
updated_at Updated at |
created_at Created at |
description Description |
id ID |
updated_at Updated at |
name Name |
role_type Role type |
configuration_chat_access Configuration - chat access |
configuration_end_user_list_access Configuration - end user list access |
configuration_end_user_profile_access Configuration - end user profile access |
configuration_explore_access Configuration - explore access |
configuration_forum_access Configuration - forum access |
configuration_forum_access_restricted_content Configuration - forum access restricted content |
configuration_group_access Configuration - group access |
configuration_light_agent Configuration - light agent |
configuration_macro_access Configuration - macro access |
configuration_manage_business_rules Configuration - manage business rules |
configuration_manage_dynamic_content Configuration - manage dynamic content |
configuration_manage_extensions_and_channels Configuration - manage extensions and channels |
configuration_manage_facebook Configuration - manage facebook |
configuration_moderate_forums Configuration - moderate forums |
configuration_organization_editing Configuration - organization editing |
configuration_organization_notes_editing Configuration - organization notes editing |
configuration_report_access Configuration - report access |
configuration_side_conversation_create Configuration - side conversation create |
configuration_ticket_deletion Configuration - ticket deletion |
configuration_ticket_editing Configuration - ticket editing |
configuration_ticket_merge Configuration - ticket merge |
configuration_ticket_tag_editing Configuration - ticket tag editing |
configuration_twitter_search_access Configuration - twitter search access |
configuration_view_deleted_tickets Configuration - view deleted tickets |
configuration_voice_access Configuration - voice access |
configuration_ticket_access Configuration - ticket access |
configuration_ticket_comment_access Configuration - ticket comment access |
configuration_user_view_access Configuration - user view access |
configuration_view_access Configuration - view access |
deleted_at Deleted at |
description Description |
id ID |
previous_state Previous state |
subject Subject |
actor_id Actor ID |
actor_name Actor name |
active Active |
created_at Created At |
email sensitive |
id ID |
locale Locale |
name sensitive Name |
organization_id Organization ID |
phone sensitive Phone |
role Role |
shared_phone_number sensitive Shared Phone Number |
time_zone Time Zone |
updated_at Updated at |
created_at Created at |
default Default |
group_id Group ID |
id Group membership ID |
updated_at Updated at |
url URL |
user_id User ID |
id Group ID |
created_at Created at |
default Default |
deleted Deleted |
description Description |
name Name |
updated_at Updated at |
url URL |
count Count |
actions_field Actions Field |
actions_value Actions Value |
active Active |
created_at Created At |
description Description |
id Id |
position Position |
restriction_id Restriction_id |
restriction_ids Restriction_ids |
restriction_type Restriction_type |
title Title |
updated_at Updated At |
url url |
id ID |
active Active |
created_at Created at |
description Description |
key Key |
position Position |
regexp_for_validation Regexp for validation |
system System |
tag Tag |
title Title |
type Type |
updated_at Updated at |
id ID |
created_at Created at |
default Default |
organization_id Organization ID |
updated_at Updated at |
user_id User ID |
url URL |
id ID |
created_at Created at |
organization_id Organization ID |
user_id User ID |
id ID |
tags Tags |
created_at Created At |
details Details |
external_id External ID |
group_id Group ID |
name Name |
notes Notes |
shared_comments Shared comments |
shared_tickets Shared tickets |
updated_at Updated at |
url URL |
domain_names Domain Names |
id ID |
author_id Author ID |
body Body |
created_at Created at |
html_url Html URL |
official Official |
post_id Post ID |
updated_at Updated at |
vote_count Vote count |
vote_sum Vote sum |
id ID |
author_id Author ID |
closed Closed |
created_at Created at |
comment_count Comment count |
details Details |
featured Featured |
follower_count Follower count |
html_url Html URL |
pinned Pinned |
status Status |
title Title |
topic_id Topic ID |
vote_count Vote count |
vote_sum Vote sum |
updated_at Updated at |
assignee_id Assignee ID |
can_be_solved_by_me Can be solved by me |
created_at Created at |
description Description |
due_at Due at |
followup_source_id Followup source ID |
group_id Group ID |
id ID |
is_public Is public |
organization_id Organization ID |
priority Priority |
recipient sensitive Recipient |
requester_id Requester ID |
solved Solved |
status Status |
subject Subject |
ticket_form_id Ticket form ID |
type Type |
updated_at Updated at |
url URL |
channel Channel |
created_at Created at |
description Description |
filter_all_field Filter (all) - field |
filter_all_operator Filter (all) - operator |
filter_all_value Filter (all) - value |
filter_any_field Filter (any) - field |
filter_any_operator Filter (any) - operator |
filter_any_value Filter (any) - value |
id ID |
policy_metric_business_hours Policy metric - business hours |
policy_metric Policy metric |
policy_metric_priority Policy metric - priority |
policy_metric_target Policy metric - target |
position Position |
title Title |
updated_at Updated at |
assignee_id Assignee ID |
comment Comment |
created_at Created at |
group_id Group ID |
id ID |
reason Reason |
reason_id Reason ID |
requester_id Requester ID |
score Score |
ticket_id Ticket ID |
updated_at Updated at |
url URL |
created_at Created at |
name Name |
time_zone Time zone |
updated_at Updated at |
interval_end_time Interval - end time |
interval_start_time Interval - start time |
id ID |
id ID |
category_id Category ID |
description Description |
html_url Html Url |
locale Locale |
name Name |
outdated Outdated |
parent_section_id Parent Section ID |
position Position |
sorting Sorting |
source_locale Source Locale |
theme_template Theme template |
url Url |
created_at Created at |
updated_at Updated at |
id ID |
authenticated_at Authenticated at |
last_seen_at Last seen at |
user_id User ID |
count Count |
name Name |
active Active |
content_type Content type |
created_at Created at |
method Method |
password sensitive Password |
target_url Target URL |
title Title |
type Type |
username Username |
id ID |
author_id Author ID |
created_at Created at |
ticket_id Ticket ID |
id ID |
channel Channel |
source_from_address sensitive Source from address |
source_from_name sensitive Source from name |
source_to_address sensitive Source to address |
source_to_name sensitive Source to name |
event_id Event ID |
event_public Event public |
event_type Event type |
event_body Event body |
id Id |
event_id Event Id |
ticket_id Ticket Id |
created_at Created At |
type Type |
field_name Field Name |
previous_value Previous Value |
value Value |
ticket_id Ticket ID |
id ID |
created_at Created at |
audit_id Audit ID |
author_id Author ID |
body Body |
public Public |
type Type |
channel Channel |
source_from_address sensitive Source from address |
source_from_name sensitive Source from name |
source_to_address sensitive Source to address |
source_to_name sensitive Source to name |
count Count |
status Status |
id ID |
active Active |
created_at Created at |
agent_description Agent description |
collapsed_for_agents Collapsed for agents |
description Description |
editable_in_portal Editable in portal |
position Position |
regexp_for_validation Regexp for validation |
removable Removable |
required Required |
required_in_portal Required in portal |
tag Tag |
title Title |
title_in_portal Title in portal |
type Type |
visible_in_portal Visible in portal |
updated_at Updated at |
custom_field_option_default Custom field option - default |
custom_field_option_id Custom field option - ID |
custom_field_option_name Custom field option - name |
custom_field_option_raw_name Custom field option - raw name |
custom_field_option_value Custom field option - value |
ticket_field_ids Ticket field IDs |
active Active |
created_at Created at |
default Default |
display_name Display name |
end_user_visible End user visible |
in_all_brands In all brands |
name Name |
position Position |
raw_display_name Raw display name |
raw_name Raw name |
updated_at Updated at |
id ID |
id ID |
instance_id Instance ID |
metric Metric |
ticket_id Ticket ID |
time Time |
type Type |
id ID |
created_at Created at |
agent_wait_time_in_minutes_business Agent wait time in minutes - business |
agent_wait_time_in_minutes_calendar Agent wait time in minutes - calendar |
assigned_at Assigned at |
assignee_stations Assignee stations |
assignee_updated_at Assignee updated at |
first_resolution_time_in_minutes_business First resolution time in minutes - business |
first_resolution_time_in_minutes_calendar First resolution time in minutes - calendar |
full_resolution_time_in_minutes_business Full resolution time in minutes - business |
full_resolution_time_in_minutes_calendar Full resolution time in minutes - calendar |
group_stations Group stations |
initially_assigned_at Initially assigned at |
latest_comment_added_at Latest comment added at |
on_hold_time_in_minutes_business On hold time in minutes - business |
on_hold_time_in_minutes_calendar On hold time in minutes - calendar |
reopens Reopens |
replies Replies |
reply_time_in_minutes_business Reply time in minutes - business |
reply_time_in_minutes_calendar Reply time in minutes - calendar |
requester_updated_at Requester updated at |
requester_wait_time_in_minutes_business Requester wait time in minutes - business |
requester_wait_time_in_minutes_calendar Requester wait time in minutes - calendar |
solved_at Solved at |
status_updated_at Status updated at |
ticket_id Ticket ID |
updated_at Updated at |
id ID |
created_at Created at |
assignee_id Assignee ID |
brand_id Brand ID |
description Description |
due_at Due at |
external_id External ID |
forum_topic_id Forum topic ID |
group_id Group ID |
organization_id Organization ID |
priority Priority |
problem_id Problem ID |
raw_subject Raw subject |
recipient sensitive Recipient |
requester_id Requester ID |
satisfaction_probability Satisfaction probability |
satisfaction_rating_score Satisfaction rating score |
status Status |
subject Subject |
submitter_id Submitter ID |
ticket_form_id Ticket form ID |
type Type |
updated_at Updated at |
url URL |
channel Via channel |
allow_attachments Allow attachments |
allow_channelback Allow channelback |
has_incidents Has incidents |
is_public Is public |
tags Tags |
id ID |
created_at Created at |
assignee_id Assignee ID |
brand_id Brand ID |
description Description |
due_at Due at |
external_id External ID |
forum_topic_id Forum topic ID |
group_id Group ID |
organization_id Organization ID |
priority Priority |
problem_id Problem ID |
raw_subject Raw subject |
recipient sensitive Recipient |
requester_id Requester ID |
satisfaction_probability Satisfaction probability |
satisfaction_rating_score Satisfaction rating score |
status Status |
subject Subject |
submitter_id Submitter ID |
ticket_form_id Ticket form ID |
type Type |
updated_at Updated at |
url URL |
channel Via channel |
allow_attachments Allow attachments |
allow_channelback Allow channelback |
has_incidents Has incidents |
is_public Is public |
tags Tags |
id ID |
created_at Created at |
assignee_id Assignee ID |
brand_id Brand ID |
description Description |
due_at Due at |
external_id External ID |
forum_topic_id Forum topic ID |
group_id Group ID |
organization_id Organization ID |
priority Priority |
problem_id Problem ID |
raw_subject Raw subject |
recipient sensitive Recipient |
requester_id Requester ID |
satisfaction_probability Satisfaction probability |
satisfaction_rating_score Satisfaction rating score |
status Status |
subject Subject |
submitter_id Submitter ID |
ticket_form_id Ticket form ID |
type Type |
updated_at Updated at |
url URL |
channel Via channel |
allow_attachments Allow attachments |
allow_channelback Allow channelback |
has_incidents Has incidents |
is_public Is public |
slas_policy_metrics_breach_at Slas Policy Metrics Breach At |
slas_policy_metrics_days Slas Policy Metrics Days |
slas_policy_metrics_metric Slas Policy Metrics Metric |
slas_policy_metrics_stage Slas Policy Metrics Stage |
id ID |
community_id community ID |
description Description |
html_url Html Url |
follower_count Follower Count |
manageable_by Manageable By |
name Name |
position Position |
user_segment_id User Segment ID |
url Url |
created_at Created at |
updated_at Updated at |
tags Tags |
group_ids Group IDs |
or_tags Or Tags |
organization_ids Organization IDS |
added_user_ids Added User IDs |
id ID |
built_in Built In |
name Name |
user_type Use Type |
created_at Created at |
updated_at Updated at |
id ID |
active Active |
created_at Created at |
description Description |
key Key |
position Position |
regexp_for_validation Regexp for validation |
system System |
title Title |
type Type |
tag Tag |
updated_at Updated at |
id ID |
tags Tags |
created_at Created At |
custom_role_id Custom Role ID |
default_group_id Default Group ID |
details Details |
email sensitive |
locale Locale |
locale_id Locale ID |
name sensitive Name |
organization_id Organization ID |
phone sensitive Phone |
role Role |
ticket_restriction Ticket Restriction |
time_zone Time Zone |
verified Verified |
active Active |
alias Alias |
chat_only Chat only |
last_login_at Last login at |
notes Notes |
only_private_comments Only private comments |
shared Shared |
shared_agent Shared agent |
updated_at Updated at |
external_id External ID |
id ID |
tags Tags |
created_at Created At |
custom_role_id Custom Role ID |
default_group_id Default Group ID |
details Details |
email sensitive |
locale Locale |
name sensitive Name |
organization_id Organization ID |
phone sensitive Phone |
role Role |
ticket_restriction Ticket Restriction |
time_zone Time Zone |
verified Verified |
active Active |
alias Alias |
chat_only Chat only |
last_login_at Last login at |
notes Notes |
only_private_comments Only private comments |
shared Shared |
shared_agent Shared agent |
updated_at Updated at |
Pricing
See all Dataddo plans
Compare Dataddo's flow-based pricing tiers side by side and start your 14-day free trial.
View pricing
One Platform to Connect All Your Data
See All Platform Benefits
Why Dataddo?
One Ingestion Layer for SaaS, Databases, and Files
Most teams use multiple tools and “spaghetti code” for ingestion, depending on the type of sources and loading patterns. Dataddo brings this under one control plane and one predictable pricing structure. 400+ connectors included.
Built for Cloud and On-Premise Environments
Run Dataddo in both cloud and hybrid on-prem configurations. The control plane stays in the cloud; your data never leaves your perimeter. Supports segmented and private networks, and legacy systems including DB2, Informix, and Sybase.
Full API Control - No UI Required
Dataddo is built API-first. Use the UI when you want it; bypass it entirely when you don’t and orchestrate your pipelines programmatically.
Managed Ingestion Operations. We Own the Reliability.
Dataddo takes operational responsibility for your ingestion layer. We manage connector maintenance, handle API changes from source systems, monitor pipelines proactively, and execute backfills and recovery. Your engineering team doesn’t have to.
Full Visibility Into Every Data Flow
Dataddo gives you complete observability across your ingestion layer: pipeline logs, run histories, data lineage, and audit trails. Know what moved, when it moved, what changed, and why. Built for environments where explainability and accountability are not optional.
The Data Foundation Your AI Needs
Enterprise AI depends on a governed, secure data layer. Dataddo consolidates SaaS, database, and file data into a unified managed pipeline, delivering to vector databases, feature stores, and data lakes, with native sensitive data hashing.
Case Studies
See What Other Organizations Have Achieved with Dataddo
37.5%
reduction
of infrastructure bill
on average
5-9
man-hours
per week saved
on data collection
24
eshops
to one data warehouse
for comprehensive insights
Testimonials
Our Customers Love Us
Amalia Bornstein
Global Social Content and Marketing Data Analyst
Uber Eats
“The data team at Uber Eats appreciates Dataddo's user-friendly interface that is designed for operation by non-technical team members in an order to minimalize the need for excessive training to support efficient project delivery.”
Andrew Hart
Chief Operations Officer
Sat 7
“Working with Dataddo has greatly simplified our reporting and given us access to trend data and insights that we were previously unable to generate.”
Vahan Petrosayan
Director of IT & Infrastructure
Search Engine Journal
“With Dataddo, all of my questions get answered faster …[and it's] fun to play with data now.”
Michael Guntenaar
CTO
ID&T Group
“Dataddo opens up gates and takes away the hurdles of working with data.”
Laurent Partouche
CPO
FoodChéri & Seazon
“We chose Dataddo for its user-friendliness, automatic transformations, clear pricing policy, and the quality of the human relationship that was established from our first exchanges.”
Natheer Maloon
Technology Solutions Manager
Boldr
“Dataddo support proved immensely valuable throughout the implementation phase. 9.5 out of 10.”
Zdeněk Hejnak
Data Development Team Leader
Livesport
“We save about 70% of the time it would otherwise take to ingest all our data, or 3-4 full-time equivalents, and spend this much more time on data analytics and activation. We only have one full-time data engineer, who does more than just collect data, while our BI team consists of 11 members.”
Greg Senior
Business Operations Manager
Farm Focus
“Appreciate all the help and support for us. A refreshing level of service from a tech company! Thank you!”
