Envía datos de Zendesk a cualquier destino

Zendesk

Fuente

Use Dataddo's Zendesk connector to explore any data available via the official API of Zendesk. Access hundreds of metrics and attributes, from basic to advanced. Build and blend custom datasets directly in Dataddo, then send them anywhere.

Documentación del conector

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CAMPOS DE DATOS

Explora los datos que puedes extraer de Zendesk

Categoría de datos

Todas las categorías (Optional)

Todos los atributos (666)
Accounts (8)
Agents (31)
Article comments (12)
Articles (20)
Audit logs (10)
Brands (14)
Calls (46)
Categories (10)
Custom roles (35)
Deleted tickets (7)
Deleted users (12)
Group memberships (7)
Groups (8)
Macros (14)
Organization fields (12)
Organization memberships (7)
Organization subscriptions (4)
Organizations (13)
Post comments (10)
Posts (16)
Requests (21)
SLA Policies (16)
Satisfaction ratings (12)
Schedules (7)
Sections (15)
Sessions (4)
Tags (2)
Targets (10)
Ticket audits - comments (13)
Ticket audits - status (8)
Ticket comments (13)
Ticket counts (2)
Ticket fields (23)
Ticket forms (13)
Ticket metric events (6)
Ticket metrics (27)
Ticket problems (29)
Tickets (30)
Tickets incremental (34)
Topics (12)
User Segments (11)
User fields (12)
Users (26)
Users incremental (24)

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Atributos disponibles (666)

Buscar campos de datos (Optional)

Atributo
multiproduct Multiproduct integer
name Name string
owner_id Owner ID string
sandbox Sandbox integer
subdomain Subdomain string
time_format Time Format string
time_zone Time Zone string
url Url string
id ID string
name sensible Name string
email sensible Email string
created_at Created At datetime
updated_at Updated At datetime
time_zone Time Zone string
iana_time_zone IANA Time Zone string
phone sensible Phone string
shared_phone_number sensible Shared Phone Number string
locale_id Locale ID integer
organization_id Organization ID integer
role Role string
verified Verified integer
external_id External ID string
alias Alias string
active Active integer
shared Shared integer
shared_agent Shared agent integer
last_login_at Last login at datetime
two_factor_auth_enabled Two-Factor Auth Enabled string
signature Signature string
details Details string
notes Notes string
role_type Role Type string
custom_role_id Custom Role ID string
moderator Moderator integer
ticket_restriction Ticket Restriction string
only_private_comments Only private comments integer
restricted_agent Restricted Agent integer
suspended Suspended integer
default_group_id Default Group ID string
id ID string
author_id Author ID string
body Body string
created_at Created at datetime
html_url Html URL string
locale Locale string
source_id Source ID string
source_type Source type string
updated_at Updated at datetime
vote_count Vote count integer
vote_sum Vote sum integer
article_id Article ID string
id ID string
author_id Author ID string
body Body string
comments_disabled Comments disabled integer
created_at Created at datetime
draft Draft integer
edited_at Edited at datetime
html_url Html URL string
locale Locale string
name Name string
permission_group_id Permission group ID string
position Position integer
promoted Promoted integer
section_id Section ID string
source_locale Source locale string
title Title string
updated_at Updated at datetime
user_segment_id User segment ID string
vote_count Vote count integer
vote_sum Vote sum integer
id ID string
action Action string
action_label Action label string
actor_id Actor ID string
change_description Change description string
created_at Created at datetime
ip_address sensible IP address string
source_id Source ID string
source_label Source label string
source_type Source type string
ticket_form_ids Ticket form IDs string
active Active integer
brand_url Brand URL string
created_at Created at datetime
default Default integer
has_help_center Has help center integer
help_center_state Help center state string
host_mapping Host mapping string
is_deleted Is deleted integer
name Name string
signature_template Signature template string
subdomain Subdomain string
updated_at Updated at datetime
id ID string
id ID integer
created_at Created At datetime
updated_at Updated At datetime
agent_id Agent ID string
call_charge Call Charge string
consultation_time Consultation Time float
completion_status Completion Status string
customer_id Customer ID string
customer_requested_voicemail Customer Requested Voicemail integer
direction Direction string
duration Duration float
exceeded_queue_wait_time Exceeded Queue Wait Time integer
hold_time Hold Time float
minutes_billed Minutes Billed float
outside_business_hours Outside Business Hours integer
phone_number_id Phone Number ID string
phone_number sensible Phone Number string
ticket_id Ticket ID string
time_to_answer Time to Answer float
voicemail Voicemail integer
wait_time Wait Time float
wrap_up_time Wrap Up Time float
ivr_time_spent IVR Time Spent float
ivr_hops IVR Hops integer
ivr_destination_group_name IVR Destination Group Name string
talk_time Talk Time float
ivr_routed_to IVR Routed To string
callback Callback integer
callback_source Callback Source string
default_group Default Group string
ivr_action IVR Action string
line Line string
line_id Line ID string
line_type Line Type string
overflowed Overflowed integer
overflowed_to Overflowed To string
recording_control_interactions Recording Control Interactions integer
recording_time Recording Time float
not_recording_time Not Recording Time float
call_recording_consent Call Recording Consent string
call_recording_consent_action Call Recording Consent Action string
call_recording_consent_keypress Call Recording Consent Keypress string
call_group_id Call Group ID string
call_channel Call Channel string
post_call_transcription_created Post Call Transcription Created string
post_call_summary_created Post Call Summary Created integer
id ID string
created_at Created at datetime
description Description string
html_url Html URL string
locale Locale string
name Name string
outdated Outdated integer
position Position integer
source_locale Source locale string
updated_at Updated at datetime
created_at Created at datetime
description Description string
id ID string
updated_at Updated at datetime
name Name string
role_type Role type float
configuration_chat_access Configuration - chat access integer
configuration_end_user_list_access Configuration - end user list access string
configuration_end_user_profile_access Configuration - end user profile access string
configuration_explore_access Configuration - explore access string
configuration_forum_access Configuration - forum access string
configuration_forum_access_restricted_content Configuration - forum access restricted content integer
configuration_group_access Configuration - group access integer
configuration_light_agent Configuration - light agent integer
configuration_macro_access Configuration - macro access string
configuration_manage_business_rules Configuration - manage business rules integer
configuration_manage_dynamic_content Configuration - manage dynamic content integer
configuration_manage_extensions_and_channels Configuration - manage extensions and channels integer
configuration_manage_facebook Configuration - manage facebook integer
configuration_moderate_forums Configuration - moderate forums integer
configuration_organization_editing Configuration - organization editing integer
configuration_organization_notes_editing Configuration - organization notes editing integer
configuration_report_access Configuration - report access string
configuration_side_conversation_create Configuration - side conversation create integer
configuration_ticket_deletion Configuration - ticket deletion integer
configuration_ticket_editing Configuration - ticket editing integer
configuration_ticket_merge Configuration - ticket merge integer
configuration_ticket_tag_editing Configuration - ticket tag editing integer
configuration_twitter_search_access Configuration - twitter search access integer
configuration_view_deleted_tickets Configuration - view deleted tickets integer
configuration_voice_access Configuration - voice access integer
configuration_ticket_access Configuration - ticket access string
configuration_ticket_comment_access Configuration - ticket comment access string
configuration_user_view_access Configuration - user view access string
configuration_view_access Configuration - view access string
deleted_at Deleted at datetime
description Description string
id ID string
previous_state Previous state string
subject Subject string
actor_id Actor ID string
actor_name Actor name string
active Active integer
created_at Created At datetime
email sensible Email string
id ID string
locale Locale string
name sensible Name string
organization_id Organization ID integer
phone sensible Phone string
role Role string
shared_phone_number sensible Shared Phone Number string
time_zone Time Zone string
updated_at Updated at datetime
created_at Created at datetime
default Default integer
group_id Group ID string
id Group membership ID string
updated_at Updated at datetime
url URL string
user_id User ID string
id Group ID string
created_at Created at datetime
default Default integer
deleted Deleted integer
description Description string
name Name string
updated_at Updated at datetime
url URL string
count Count integer
actions_field Actions Field string
actions_value Actions Value string
active Active integer
created_at Created At datetime
description Description string
id Id string
position Position integer
restriction_id Restriction_id string
restriction_ids Restriction_ids string
restriction_type Restriction_type string
title Title string
updated_at Updated At datetime
url url string
id ID string
active Active integer
created_at Created at datetime
description Description string
key Key string
position Position integer
regexp_for_validation Regexp for validation string
system System integer
tag Tag string
title Title string
type Type string
updated_at Updated at datetime
id ID string
created_at Created at datetime
default Default integer
organization_id Organization ID integer
updated_at Updated at datetime
user_id User ID string
url URL string
id ID string
created_at Created at datetime
organization_id Organization ID integer
user_id User ID string
id ID string
tags Tags string
created_at Created At datetime
details Details string
external_id External ID string
group_id Group ID string
name Name string
notes Notes string
shared_comments Shared comments integer
shared_tickets Shared tickets integer
updated_at Updated at datetime
url URL string
domain_names Domain Names string
id ID string
author_id Author ID string
body Body string
created_at Created at datetime
html_url Html URL string
official Official integer
post_id Post ID string
updated_at Updated at datetime
vote_count Vote count integer
vote_sum Vote sum integer
id ID string
author_id Author ID string
closed Closed integer
created_at Created at datetime
comment_count Comment count integer
details Details string
featured Featured integer
follower_count Follower count integer
html_url Html URL string
pinned Pinned integer
status Status string
title Title string
topic_id Topic ID string
vote_count Vote count integer
vote_sum Vote sum integer
updated_at Updated at datetime
assignee_id Assignee ID string
can_be_solved_by_me Can be solved by me integer
created_at Created at datetime
description Description string
due_at Due at datetime
followup_source_id Followup source ID string
group_id Group ID string
id ID string
is_public Is public integer
organization_id Organization ID integer
priority Priority string
recipient sensible Recipient string
requester_id Requester ID string
solved Solved boolean
status Status string
subject Subject string
ticket_form_id Ticket form ID string
type Type string
updated_at Updated at datetime
url URL string
channel Channel string
created_at Created at datetime
description Description string
filter_all_field Filter (all) - field string
filter_all_operator Filter (all) - operator string
filter_all_value Filter (all) - value float
filter_any_field Filter (any) - field string
filter_any_operator Filter (any) - operator string
filter_any_value Filter (any) - value string
id ID string
policy_metric_business_hours Policy metric - business hours integer
policy_metric Policy metric string
policy_metric_priority Policy metric - priority string
policy_metric_target Policy metric - target float
position Position integer
title Title string
updated_at Updated at datetime
assignee_id Assignee ID string
comment Comment string
created_at Created at datetime
group_id Group ID string
id ID float
reason Reason string
reason_id Reason ID string
requester_id Requester ID string
score Score string
ticket_id Ticket ID string
updated_at Updated at datetime
url URL string
created_at Created at datetime
name Name string
time_zone Time zone string
updated_at Updated at datetime
interval_end_time Interval - end time datetime
interval_start_time Interval - start time datetime
id ID string
id ID string
category_id Category ID string
description Description string
html_url Html Url string
locale Locale string
name Name string
outdated Outdated integer
parent_section_id Parent Section ID string
position Position integer
sorting Sorting string
source_locale Source Locale string
theme_template Theme template string
url Url string
created_at Created at datetime
updated_at Updated at datetime
id ID string
authenticated_at Authenticated at datetime
last_seen_at Last seen at datetime
user_id User ID string
count Count integer
name Name string
active Active integer
content_type Content type string
created_at Created at datetime
method Method string
password sensible Password string
target_url Target URL string
title Title string
type Type string
username Username string
id ID string
author_id Author ID string
created_at Created at datetime
ticket_id Ticket ID string
id ID string
channel Channel string
source_from_address sensible Source from address string
source_from_name sensible Source from name string
source_to_address sensible Source to address string
source_to_name sensible Source to name string
event_id Event ID string
event_public Event public integer
event_type Event type string
event_body Event body string
id Id string
event_id Event Id string
ticket_id Ticket Id string
created_at Created At datetime
type Type string
field_name Field Name string
previous_value Previous Value string
value Value string
ticket_id Ticket ID string
id ID string
created_at Created at datetime
audit_id Audit ID string
author_id Author ID string
body Body string
public Public integer
type Type string
channel Channel string
source_from_address sensible Source from address string
source_from_name sensible Source from name string
source_to_address sensible Source to address string
source_to_name sensible Source to name string
count Count integer
status Status string
id ID string
active Active integer
created_at Created at datetime
agent_description Agent description string
collapsed_for_agents Collapsed for agents integer
description Description string
editable_in_portal Editable in portal integer
position Position integer
regexp_for_validation Regexp for validation string
removable Removable integer
required Required integer
required_in_portal Required in portal integer
tag Tag string
title Title string
title_in_portal Title in portal string
type Type string
visible_in_portal Visible in portal integer
updated_at Updated at datetime
custom_field_option_default Custom field option - default integer
custom_field_option_id Custom field option - ID string
custom_field_option_name Custom field option - name string
custom_field_option_raw_name Custom field option - raw name string
custom_field_option_value Custom field option - value string
ticket_field_ids Ticket field IDs string
active Active integer
created_at Created at datetime
default Default integer
display_name Display name string
end_user_visible End user visible integer
in_all_brands In all brands integer
name Name string
position Position integer
raw_display_name Raw display name string
raw_name Raw name string
updated_at Updated at datetime
id ID string
id ID string
instance_id Instance ID string
metric Metric string
ticket_id Ticket ID string
time Time datetime
type Type string
id ID string
created_at Created at datetime
agent_wait_time_in_minutes_business Agent wait time in minutes - business float
agent_wait_time_in_minutes_calendar Agent wait time in minutes - calendar float
assigned_at Assigned at datetime
assignee_stations Assignee stations integer
assignee_updated_at Assignee updated at datetime
first_resolution_time_in_minutes_business First resolution time in minutes - business float
first_resolution_time_in_minutes_calendar First resolution time in minutes - calendar float
full_resolution_time_in_minutes_business Full resolution time in minutes - business float
full_resolution_time_in_minutes_calendar Full resolution time in minutes - calendar float
group_stations Group stations integer
initially_assigned_at Initially assigned at datetime
latest_comment_added_at Latest comment added at datetime
on_hold_time_in_minutes_business On hold time in minutes - business float
on_hold_time_in_minutes_calendar On hold time in minutes - calendar float
reopens Reopens integer
replies Replies integer
reply_time_in_minutes_business Reply time in minutes - business float
reply_time_in_minutes_calendar Reply time in minutes - calendar float
requester_updated_at Requester updated at datetime
requester_wait_time_in_minutes_business Requester wait time in minutes - business float
requester_wait_time_in_minutes_calendar Requester wait time in minutes - calendar float
solved_at Solved at datetime
status_updated_at Status updated at datetime
ticket_id Ticket ID string
updated_at Updated at datetime
id ID string
created_at Created at datetime
assignee_id Assignee ID string
brand_id Brand ID string
description Description string
due_at Due at datetime
external_id External ID string
forum_topic_id Forum topic ID string
group_id Group ID string
organization_id Organization ID integer
priority Priority string
problem_id Problem ID string
raw_subject Raw subject string
recipient sensible Recipient string
requester_id Requester ID string
satisfaction_probability Satisfaction probability string
satisfaction_rating_score Satisfaction rating score string
status Status string
subject Subject string
submitter_id Submitter ID string
ticket_form_id Ticket form ID string
type Type string
updated_at Updated at datetime
url URL string
channel Via channel string
allow_attachments Allow attachments integer
allow_channelback Allow channelback integer
has_incidents Has incidents integer
is_public Is public integer
tags Tags string
id ID string
created_at Created at datetime
assignee_id Assignee ID string
brand_id Brand ID string
description Description string
due_at Due at datetime
external_id External ID string
forum_topic_id Forum topic ID string
group_id Group ID string
organization_id Organization ID integer
priority Priority string
problem_id Problem ID string
raw_subject Raw subject string
recipient sensible Recipient string
requester_id Requester ID string
satisfaction_probability Satisfaction probability string
satisfaction_rating_score Satisfaction rating score string
status Status string
subject Subject string
submitter_id Submitter ID string
ticket_form_id Ticket form ID string
type Type string
updated_at Updated at datetime
url URL string
channel Via channel string
allow_attachments Allow attachments integer
allow_channelback Allow channelback integer
has_incidents Has incidents integer
is_public Is public integer
tags Tags string
id ID string
created_at Created at datetime
assignee_id Assignee ID string
brand_id Brand ID string
description Description string
due_at Due at datetime
external_id External ID string
forum_topic_id Forum topic ID string
group_id Group ID string
organization_id Organization ID integer
priority Priority string
problem_id Problem ID string
raw_subject Raw subject string
recipient sensible Recipient string
requester_id Requester ID string
satisfaction_probability Satisfaction probability string
satisfaction_rating_score Satisfaction rating score string
status Status string
subject Subject string
submitter_id Submitter ID string
ticket_form_id Ticket form ID string
type Type string
updated_at Updated at datetime
url URL string
channel Via channel string
allow_attachments Allow attachments integer
allow_channelback Allow channelback integer
has_incidents Has incidents integer
is_public Is public integer
slas_policy_metrics_breach_at Slas Policy Metrics Breach At string
slas_policy_metrics_days Slas Policy Metrics Days float
slas_policy_metrics_metric Slas Policy Metrics Metric string
slas_policy_metrics_stage Slas Policy Metrics Stage string
id ID string
community_id community ID string
description Description string
html_url Html Url string
follower_count Follower Count string
manageable_by Manageable By string
name Name string
position Position integer
user_segment_id User Segment ID string
url Url string
created_at Created at datetime
updated_at Updated at datetime
tags Tags string
group_ids Group IDs string
or_tags Or Tags string
organization_ids Organization IDS string
added_user_ids Added User IDs string
id ID string
built_in Built In integer
name Name string
user_type Use Type string
created_at Created at datetime
updated_at Updated at datetime
id ID string
active Active integer
created_at Created at datetime
description Description string
key Key string
position Position integer
regexp_for_validation Regexp for validation string
system System boolean
title Title string
type Type string
tag Tag string
updated_at Updated at datetime
id ID string
tags Tags string
created_at Created At datetime
custom_role_id Custom Role ID string
default_group_id Default Group ID string
details Details string
email sensible Email string
locale Locale string
locale_id Locale ID string
name sensible Name string
organization_id Organization ID integer
phone sensible Phone string
role Role string
ticket_restriction Ticket Restriction string
time_zone Time Zone string
verified Verified integer
active Active integer
alias Alias string
chat_only Chat only integer
last_login_at Last login at datetime
notes Notes string
only_private_comments Only private comments integer
shared Shared integer
shared_agent Shared agent integer
updated_at Updated at datetime
external_id External ID string
id ID string
tags Tags string
created_at Created At datetime
custom_role_id Custom Role ID string
default_group_id Default Group ID string
details Details string
email sensible Email string
locale Locale string
name sensible Name string
organization_id Organization ID integer
phone sensible Phone string
role Role string
ticket_restriction Ticket Restriction string
time_zone Time Zone string
verified Verified integer
active Active integer
alias Alias string
chat_only Chat only integer
last_login_at Last login at datetime
notes Notes string
only_private_comments Only private comments integer
shared Shared integer
shared_agent Shared agent integer
updated_at Updated at datetime

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Precios

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Una plataforma para conectar todos sus datos

¿Por qué Dataddo?

Una capa de ingestión para SaaS, bases de datos y archivos

La mayoría de los equipos utilizan múltiples herramientas y “código espagueti” para la ingestión, según el tipo de fuentes y los patrones de carga. Dataddo reúne todo esto bajo un único plano de control y una estructura de precios predecible. Más de 400+ conectores incluidos.

Diseñado para entornos cloud y on-premise

Ejecuta Dataddo tanto en la nube como en configuraciones híbridas on-premise. El plano de control permanece en la nube; tus datos nunca salen de tu perímetro. Compatible con redes segmentadas y privadas, y sistemas legacy como DB2, Informix y Sybase.

Control total vía API – sin necesidad de UI

Dataddo está construido con enfoque API-first. Usa la interfaz cuando quieras; omítela por completo cuando no la necesites y orquesta tus pipelines de forma programática.

Operaciones de ingestión gestionadas. Nosotros garantizamos la fiabilidad.

Dataddo asume la responsabilidad operativa de tu capa de ingestión. Gestionamos el mantenimiento de conectores, manejamos los cambios de API de los sistemas fuente, monitorizamos pipelines de forma proactiva y ejecutamos backfills y recuperación. Tu equipo de ingeniería no tiene que hacerlo.

Visibilidad total de cada flujo de datos

Dataddo te ofrece observabilidad completa en toda tu capa de ingestión: logs de pipelines, historiales de ejecuciones, linaje de datos y auditorías. Sabe qué se movió, cuándo, qué cambió y por qué. Diseñado para entornos donde la explicabilidad y la responsabilidad no son opcionales.

La base de datos que tu IA necesita

La IA empresarial depende de una capa de datos gobernada y segura. Dataddo consolida datos de SaaS, bases de datos y archivos en un pipeline gestionado unificado, entregando a bases de datos vectoriales, feature stores y data lakes, con hashing nativo de datos sensibles.

Ver todos los beneficios de la plataforma

Estudios de caso

Vea lo que otras organizaciones han logrado con Dataddo

37.5%

reducción

de la factura de
infraestructura de media

5-9

horas-hombre

ahorradas por semana
en recopilación de datos

tiendas online

a un almacén de datos
para obtener información completa

Cómo FoodChéri sincroniza MongoDB con BigQuery para obtener información más rápida, con menos ingeniería

Alimentación y bebidas

Cómo Ogilvy España optimiza los datos de las redes sociales con Dataddo

Cómo WWL unifica datos de 24 tiendas virtuales para exponer el "porqué" detrás de las ventas

Comercio electrónico

Testimonios

Nuestros clientes nos aman

4.8 de 5

4.5 de 5

Amalia Bornstein

Global Social Content and Marketing Data Analyst

Uber Eats

“El equipo de datos de Uber Eats aprecia la interfaz fácil de usar de Dataddo, que está diseñada para ser operada por miembros del equipo no técnicos con el fin de minimizar la necesidad de capacitación excesiva para respaldar la entrega eficiente de proyectos.”

Andrew Hart

Chief Operations Officer

Sat 7

“Trabajar con Dataddo ha simplificado enormemente nuestros informes y nos ha dado acceso a datos de tendencias e información que antes no podíamos generar.”

Vahan Petrosayan

Director of IT & Infrastructure

Search Engine Journal

“Con Dataddo, todas mis preguntas obtienen respuesta más rápido... [y es] divertido jugar con datos ahora.”

Michael Guntenaar

CTO

ID&T Group

“Dataddo abre puertas y elimina los obstáculos de trabajar con datos.”

Laurent Partouche

CPO

FoodChéri & Seazon

“Elegimos Dataddo por su facilidad de uso, transformaciones automáticas, política de precios clara y la calidad de la relación humana que se estableció desde nuestros primeros intercambios.”

Natheer Maloon

Technology Solutions Manager

Boldr

“El soporte de Dataddo resultó inmensamente valioso durante toda la fase de implementación. 9,5 sobre 10.”

Zdeněk Hejnak

Data Development Team Leader

Livesport

“Ahorramos alrededor del 70 % del tiempo que de otro modo nos llevaría ingerir todos nuestros datos, o entre 3 y 4 equivalentes de tiempo completo, y dedicamos mucho más tiempo al análisis y la activación de datos. Solo contamos con un ingeniero de datos a tiempo completo, que hace más que simplemente recopilar datos, mientras que nuestro equipo de BI consta de 11 miembros.”

Greg Senior

Business Operations Manager

Farm Focus

“Agradecemos toda la ayuda y apoyo para nosotros. ¡Un refrescante nivel de servicio de una empresa de tecnología! ¡Gracias!”

Dataddo Reviews